Refund, Returns & Exchanges

Return & Exchange Window

You may request a return or exchange within 7 days of delivery. To be eligible, the item must meet the conditions below.

Eligibility Conditions

• The item is unused, unworn, and in its original condition.
• All original packaging, pouches, boxes, and the hallmark/authenticity tag are intact.
• The original invoice or proof of purchase is provided.

Non-Returnable Items

For hygiene, safety, and customisation reasons, the following cannot be returned or exchanged:

• Earrings and nose pins — for hygiene reasons, unless they arrive damaged or defective.
• Customised, engraved, or personalised pieces made to your specification.
• Items marked as final sale or clearance.
• Gift cards.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please email us at support@orisiljewels.com within 48 hours of delivery with your order number and clear photographs. We will arrange a free replacement or a full refund at no additional cost to you.

How to Start a Return or Exchange

• Email support@orisiljewels.com with your order number and the reason for return or exchange.
• Our team will confirm eligibility and share return instructions and the return address.
• Pack the item securely with all original packaging and the hallmark tag.
• Once we receive and inspect the item, we will process your exchange or refund.

Refunds & Timelines

• Approved refunds are issued to your original payment method after quality inspection.
• Refunds are typically processed within 7–10 business days; the time for the amount to reflect depends on your bank or payment provider.
• Shipping charges (if any) are non-refundable, except for damaged or wrong items.

Exchanges

Prefer a different size or design? Once your returned item is received and inspected, we will ship the exchange. If there is a price difference, we will collect or refund the balance accordingly. Exchanges are subject to stock availability.

Order Cancellations

You may cancel an order any time before it is dispatched for a full refund. Once an order has been shipped, it cannot be cancelled but may be eligible for return under this policy.

Return Shipping

For change-of-mind returns and exchanges, return shipping is arranged as advised by our team; applicable return shipping costs may be borne by the customer. For damaged, defective, or incorrect items, we cover all return and replacement shipping.