Privacy Policy

Orisil Jewels ("Orisil Jewels", "we", "us", or "our") operates the website orisiljewels.com (the "Site"). We are committed to protecting the personal information of every customer who visits and shops with us. By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide and information gathered automatically:

• Personal details — name, email address, phone number, billing and shipping addresses.
• Order information — items purchased, order value, and transaction history.
• Payment information — payments are processed by secure third-party payment gateways. We do not store your full card, UPI, or bank details on our servers.
• Account information — login credentials and preferences, if you create an account or wishlist.
• Technical data — IP address, browser type, device information, and pages viewed, collected via cookies and similar technologies.

2. How We Use Your Information

• To process, fulfil, and deliver your orders and send order updates.
• To provide customer support and respond to enquiries.
• To manage returns, exchanges, and refunds.
• To improve our products, website, and shopping experience.
• To send promotional offers and newsletters — only where you have opted in. You can unsubscribe at any time.
• To detect and prevent fraud and to comply with legal obligations.

3. Sharing & Disclosure

We do not sell your personal information. We share it only with trusted partners as needed to run our business:

• Payment gateways to securely process transactions.
• Logistics and courier partners to deliver your orders.
• Technology and service providers that support our website, analytics, and communications.
• Authorities where required by law, regulation, or valid legal process.

4. Cookies & Tracking

We use cookies and similar technologies to keep your cart and session active, remember your preferences, and understand how the Site is used. You can control or disable cookies through your browser settings, though some features may not function properly without them.

5. Data Security

We use industry-standard safeguards — including encrypted connections (HTTPS) and secure payment processing — to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as needed to fulfil orders, provide support, and meet legal, tax, and accounting requirements. When no longer required, data is securely deleted or anonymised.

7. Your Rights

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, email us at support@orisiljewels.com.

8. Children's Privacy

Our Site is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.