Frequently Asked Questions

All Orisil Jewels pieces are crafted in 925 sterling silver. Where indicated, they are BIS Hallmarked to certify purity, and finished with skin-safe, anti-tarnish polishing.

Yes — products marked as BIS Hallmarked carry the official hallmark that certifies the silver purity, along with an authenticity tag.

Our pieces are treated with an anti-tarnish finish. Like all sterling silver, they may naturally darken over time; regular care and proper storage keep them bright. See the care tips below.

Keep it away from perfume, water, and chemicals, wipe gently with a soft cloth after wear, and store each piece separately in the pouch or box provided. Put your jewelry on last when getting ready.

Each product page lists available sizes. If you're unsure about ring or bangle sizing, email support@orisiljewels.com and we'll help you find the perfect fit.

We accept the payment options shown at checkout, processed securely through trusted payment gateways. We never store your full card or bank details.

Orders are dispatched within 1–3 business days. Delivery usually takes 2–5 business days for metro cities and 5–10 business days for other locations. Full details are on our Shipping Information page.

Once your order ships, we'll send tracking details by email or SMS. You can also contact us anytime for a status update.

You can request a return or exchange within 7 days of delivery, provided the item is unused and in its original packaging with the hallmark tag. Some items, like earrings, are non-returnable for hygiene reasons. See our Refund & Returns page for full details.

Please email support@orisiljewels.com within 48 hours of delivery with your order number and photos. We'll arrange a free replacement or full refund.

Yes — every order arrives in elegant, gift-ready packaging, perfect for a special occasion.